Privacy Policy

1. Introduction

Sunobot ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you provide directly to us, including but not limited to:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Business information (company name, role, industry)
• Payment information (processed securely through third-party payment processors)
• Communications you send to us

2.2 Information Collected Automatically

When you use our Service, we may automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Performance data (response times, error rates)
• Location data (based on IP address)

2.3 Message Data from Integrated Platforms

Important: When you connect messaging platforms to our Service, we process:

• Messages sent and received through WhatsApp, Telegram, Instagram, and Facebook Messenger
• Contact information of message senders and recipients
• Message metadata (timestamps, message types, delivery status)
• Media files shared through these platforms (images, documents, audio)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Improve, personalize, and expand our Service
• Process your transactions and manage your account
• Communicate with you about updates, security alerts, and support
• Develop new products, services, features, and functionality
• Analyze usage patterns and optimize performance
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Third-Party Services

4.1 AI Service Providers

Important: We use third-party artificial intelligence services to process and analyze data. These services include:

• OpenAI: For natural language processing and generating responses
• Anthropic (Claude): For advanced conversation analysis and responses
• Google Gemini: For AI-powered features and analytics

These providers may process your data according to their own privacy policies. We recommend reviewing their policies:

• OpenAI Privacy Policy: https://openai.com/privacy
• Anthropic Privacy Policy: https://www.anthropic.com/privacy
• Google Privacy Policy: https://policies.google.com/privacy

4.2 Other Third-Party Services

We may also share your information with:

• Payment processors for transaction processing
• Analytics providers to understand Service usage
• Cloud storage providers for data hosting
• Communication platforms for customer support

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for analysis and/or audit purposes

When your information is no longer required, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing your information

To exercise these rights, please contact us at privacy@sunobot.com.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal information remains protected.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will notify you via email and/or a prominent notice on our Service prior to the change becoming effective.

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: privacy@sunobot.com
• Website: sunobot.com
• Data Protection Officer: dpo@sunobot.com